Frequently asked questions
What is your minimum order?
Sublimated sportswear the minimum is 10 garments in the same style.
Can you help with the design?
Yes we offer a 1 hour free design service for customers that have paid a deposit for a production order, all other design is charged at $30 per hour .
What is the turn around time?
From 14 to 45 days depending how customized your order is
What are your artwork requirements?
We require vector based Adobe Illustrator, PDF or EPS. We can accept JPGs for CMYK printing.
How can I provide a mock up idea?
We would prefer you give us nice clear instructions with every single detail in an A4 PDF file. Let’s try to make this simple for our staff.
Will you charge me for rejects?
In case of rejects, we will remove the rejects from the order. You will have the choice to buy the rejects at a discounted price or reject them totally. If the rejects are only a few garments, we will not replace the goods but will refund you. Unfortunately we cannot totally avoid rejects in every order and you need to be aware of this when ordering T-shirts. It’s advisable to order more than you need.
Can I request a print sample?
Yes you can request a sample, but you will be charge $100 to set up the sample , we will refund you the $100 if you order over 25 garments in that style.
How will I be charged for samples?
You will need to make one full payment for samples proir to production.
Can I cancel my order?
Only if we have not begun the production process.
Can I make changes to my order?
Yes. Provided we have not begun production and depending on what stage we are at with your order.
Can I pay once I receive the product?
Sorry, full payment must be made before we dispatch your order
What are your payment terms?
A 50% percent deposit must be made prior to production and the remainder before we dispatch the goods.
What are your payment methods?
We will provide our bank details to you on the invoice/approval form, you can transfer payment or use credit card online.